FAQs
HOW MAY WE HELP?
Q & A
How do I make sure I buy the correct size?
The key measurement for clothing is the chest. Choosing your size based on chest measurement is generally accurate. To be on the safe side, please check the size chart on the product page before placing an order.
Don't worry if you choose the wrong size—we can help you with an exchange. If you are still unsure, we recommend selecting a larger size for a more comfortable fit.
Where are your products produced?
Our design team office is in California, USA. Our products are designed here and manufactured in factories in Hong Kong and Vietnam. Quality inspection and distribution are also conducted in the United States.
What payment methods do you support?
We support Credit/Debit Cards and PayPal. Most customers complete payments using cards or PayPal.
Why was my payment declined?
Possible reasons include:
- Incorrect card information (please check expiration date, billing address, and security code)
- Bank declined the transaction
- Insufficient balance on the card
If possible, we recommend trying another payment method.
How can I check my order status?
Normally, it takes 5–7 business days to process your order. Once shipped, we will email you the tracking number. You can track your order using that number.
Can I receive my order before a certain time?
Please note that orders require 5–7 days of processing before shipping. For some popular items, preparation time may be longer.
While we always aim for fast delivery, exact delivery dates cannot be guaranteed—only estimated timeframes.
How can I get a refund for my order?
Please contact our customer service at support@peaker.com to request order cancellation.
For orders canceled after 24 hours but not yet shipped, a 15% cancellation fee will be applied. We cannot accept cancellation requests once the order has been shipped.
What if I receive the wrong order?
We apologize for the inconvenience. Please contact customer service for assistance.
Kindly provide:
- A photo of the incorrect item received
Can I exchange for a different size?
Yes, we accept size exchanges within 7 days of receipt for items in new condition.
Please contact customer service for exchange instructions.
Requirements:
- Order ID is required
- Used or damaged items cannot be returned or exchanged
Why is there no tracking update?
After shipment, orders may take several days to reach your country by air freight. During this transit stage, tracking updates may not appear immediately.
Once the package arrives locally, tracking information will update promptly.
Why doesn’t my coupon code work?
Please check:
- Expiration date
- Product eligibility (some items may be excluded)
- Whether the item is already discounted or final sale
- Coupon codes are usually single-use only
What’s the material of your products?
Product materials are listed on each product detail page. If you need more information, please contact customer service.
There is a missing item from my order
If you believe an item is missing, please contact us immediately with your order number and details at support@peaker.com.
My package has been lost or stolen
If you believe your package is lost or stolen, or marked as delivered but not received, please contact us within 10 days to file a claim.
We will assist you in communicating with the carrier. Please note that claim processing may take up to 30 days depending on the carrier.
PEAKER is not responsible for packages confirmed as delivered by the carrier and does not issue refunds for such cases.
Can I cancel my order or make changes after placing it?
You may request changes before the order is shipped.
Once shipped, we cannot cancel or modify the order. Please contact us as soon as possible if you need assistance—we will do our best to help.