We hope you're happy with your purchase, but if something isn't quite right, please reach out to us.
We gladly offer a 60-day unconditional return and exchange policy for most items in new condition. Before proceeding with a return or exchange, please review the following conditions to ensure your items are eligible:
Return & Exchange Conditions:
a. All items for return or exchange must be unworn, undamaged, unwashed, and have all original labels attached with the original packaging. If not, the buyer is responsible for all incurred fees (including order and logistics fees), and no refund will be provided.
b. Items can be returned or exchanged within 60 days of receipt.
c. We do not offer Freight To Collect (FTC) service. If you return items for personal reasons, you will be responsible for the shipping cost; however, if the return is due to our error, we will cover the cost.
d. We do not accept items returned directly without prior notification.
Return & Exchange Process:
Step 1: Email our customer service at support@peaker.com to request a return authorization and address. Please include your order number and reason for the return.
Step 2: After receiving your return/exchange request, our customer service team will email you detailed return/exchange instructions. Follow these instructions to complete your return or exchange.
If you're returning or exchanging an item due to sizing issues, please provide photos of the product's measurements and contact us via email to initiate the process.
ORDER CANCELLATION
To cancel an order, please submit a cancellation request via support@peaker.com as soon as possible.
For orders canceled after 24 hours of purchase but before shipping, we will provide a partial refund, deducting a 15% cancellation fee. We will NOT accept cancellation requests if the order has already been shipped.
REFUNDS
Once we receive and inspect your returned item, we'll email you to confirm receipt and notify you of your refund approval or rejection. If approved, the refund will be processed and automatically applied to your credit card or original payment method within 5-7 business days.
If you haven't received a refund yet, please first check your bank account. Then, contact your credit card company or bank, as there may be processing time before the refund posts. If you still haven't received your refund, contact us at support@peaker.com.
Please do not send returns to the address on the package, as this may be a transit warehouse for carriers and is not our correct return address.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
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